Self-Storage FAQ

Our self-storage FAQ page answers the most common questions we receive. We hope you find the below helpful! If you have questions not answered below, or if you are ready to book your unit, please get in touch!

Self-Storage FAQ

Before Your Unit Rental

What is mini storage?

Mini storage facilities provide individuals & businesses the option to store items in individually-lockable storage units, housed in a clean, well-lit, humidity-controlled and secure self-storage facility. In KingKho’s case, or facility is located at Van Phuc Road 103, in Ha Dong District.

Where is your self-storage facility?

Our storage facility is on Van Phuc Street 103, Ha Dong. Very close to the Van Phuc Silk Village. You can park directly in our compound. Find us on Google Maps
Or click and paste this linke //goo.gl/maps/ndWeBkdakzS2

What is my first step?

Storing your items with KingKho is simple and straightforward! Call us on 024 3 355 3225 (Mrs. Ly), or fill out our contact form. If we have your desired storage unit size available, visit our facility (Google maps link), bring your passport and items, and your new storage unit is ready when you are.

What do I need to bring when I want to rent a unit?

When you like to rent a unit with us, simply let us know when you will be visiting our facility, please bring
1/ passport
2/ credit card, cash or bank details
3/ phone number and email address
4/ the items you like to store.
5/ a padlock/lock if you have one (available for sale as well).

Our facility manager will then help you to sign the rental agreement.

How much does self-storage cost?

With self-storage, prices depend on your unit size: Smaller Units like 1m2 cost less than larger ones with 50+m2. In self-storage, you can rent by the m2 and cancel your contract by the end of each week, hence there is no risk and long-term commitment. We will charge you for example by month for long-term rentals, or by week for short-term rentals.

Can I use your service as an individual?

Yes. In fact, about 50% of our customers are individuals. We all have things we don’t want to throw away but still keep somewhere safe! Self-Storage is perfect for situations like this. Many families use their storage unit as their garage or attic, freeing up valuable space at home!

What do customers put in their units?

Individual customers often store items such as furniture, sports equipment, books, computers, audio equipment, photo albums, memorabilia, souvenirs, deco items, etc. Business customers usually store items such as products, merchandise, documents, archives, furniture or office supplies.

What unit sizes do you offer?

Our storage units come in many sizes, from S, M to L or even XL! We surely have the right size for you, catering to both individual and business customers alike. Interesting fact: The average unit size of our first 100 customers is 4m2.

You are looking for storage near me in Hanoi?

If yes, you’ve come to the right place. KingKho Mini Storage offers both individual and business customers affordable and flexible storage solutions. No deposits and weekly rentals in a clean, well-lit, and highly secure storage facility on Van Phuc Road 103 in Hadong, Hanoi.

What items can I NOT put in my unit?

Following items are not allowed to be stored in our facility: humans, animals, tires, combustible, inflammable or toxic materials, weapons, ammunition, stolen items, food items, live plants, drugs or other illegal items. Please read this blog post for a full list of items you can put in mini storage.

Does KingKho offer to book self storage units online?

In order to book a storage unit, please get in touch with our facility manager via phone +84(0)853 103 103 or email (info@kingkho.com). At the moment we do not offer to book self storage units online.

What is the difference between Mini Storage and Self Storage?

There is no difference. Mini storage and self-storage are two different terms for the same type of storage.

During Your Rental

When can I access my storage unit?

You can access your unit anytime between 8 am -10 pm, any time of the week including weekends. If you need to access your unit outside those hours, please get in touch with our facility manager prior to your visit, and we’ll try and arrange. Please note that the facility manager’s office hours are as follows: on-Friday: 9 am-5 pm and on Sat: 8 am-12 pm / Sun: closed.

Does KingKho provide padlocks?

Yes. You can buy padlocks and several other useful packaging and moving supplies at our reception

How many days in advance notice do I need to give you?

Simply inform us about your desired move-out date and our facility manager will prepare the final invoice. Then visit our facility, remove your keylock and when you have finished clearing out your space, just stop by our reception to let us know you’ve vacated your unit.

What if my storage unit is too small or big?

Not a problem. Usually when you go through the sign up process, our facility manager will help you figure out the right unit size! Many people overestimate the unit size they need. In other words, they end up needing less space as they thought. Should you need less or more space later on, also not an issue – as you rent your unit usually week by week, you can easily make changes along the way.

What happens if someone breaks into my unit?

Self-storage facilities usually do not get broken into, because of the on-site 24/7 security personnel, CCTVs, well-lit environment, and the fact that you can not see the content of each unit. Nevertheless, should it happen, we’d instantly call and work with the local law enforcement.

As a customer, can I buy insurance?

We typically recommend to buy a PAR Insurance (Property All Risks) in order to get compensation for damages and losses of property at any time during the storage period. The sum insured should be equal or greater than the total value of the Goods.

How much does additional self storage cost?

At KingKho adding additional self storage space is simple, you simply inform our facility manager about your storage needs, and s/he will let you know what appropriate units are available.

Questions Regarding Our Facility

Do you provide any moving equipment?

Yes. We offer some easy-to-use trolley (=loading carts) at no cost to you at our facility.

Can I buy storage and moving supplies from you?

Yes. We have large padlocks, scissors, tape, moving boxes, etc., ready available for you to purchase when needed.

What does 'humidity-controlled' facility mean?

Our facility (not each storage unit!) is humidity-controlled. What we mean by that is that we ensure the humidity level is low and that there is sufficient air circulation. We do not offer ACs or storage units requiring special cooling, such as wine storage. Please keep in mind that the storage of any type of food or drinks that can go bad is simply prohibited.

What amenities does your facility offer?

We offer free parking and free WIFI. Please visit our Facility & Amenities page for a detailed overview.

Does your staff have access to my unit?

No. Only you will know what’s in your unit, and only you will get to keep the key!

Is your facility secure, and is it safe to use self-storage?

Yes. Providing a safe environment and a secure facility is our top concern. Only customers can enter our premises, after passing through our staffed gate. Every customer access is then recorded and logged. All floors have smoke detectors, fire alarms, CCTV cameras and are very well-lit. Free car parking directly in front of the entrance door is also available.

Does KingKho offer climate controlled self storage units?

All our facilities have industrial-type dehumidifiers installed, sensors to monitor humidity levels, ceiling fans running 24/7 to ensure sufficient air circulation, and enough daylight to ensure a humidity-controlled environment. We do not have AC running, but the above-mentioned points ensure a dry, temperature-controlled environment.

Billing And Payment Questions

How do I pay you?

We offer several options, listed below. For details, please visit our ‘Payment’ page.

A) Bank Transfer (most used option) Fees (automatically paid by the payer): 0,1%-0,8%

B) Pay in cash at our facility (in VND)

C) Pay via credit card at our facility: Visa, Mastercard, AMEX, etc.
Fees (automatically paid by the payer):
– Visa/Master Cards: 1.76%
– CUP: + JCB: 2.2%
– Dinner + AMEX: 3%

D) Paypal (not recommended due to 4,5% fees, to be added to invoice amount).

Is your facility secure, and is it safe to use self-storage?

How do I terminate?

Most customers pay 1-2 months upfront. Should you wish to terminate the rental agreement before its expiration, you forfeit any unused prepaid rent, and shall pay the entirety of any unpaid contractual sum.

How long can I rent a unit for?

The minimum rental period is two weeks, thereafter you can extend week by week. The average unit rental time for our customers is about 4-6 months.

How long do customers usually rent their units for?

Rental periods vary greatly, but in average, 10% rent units for less then 3 months, 40% for less then a year, and 50% for one year or longer!

Do I need to sign a ‚new contract’ when I like to extend the rental period?

No, simply inform us ahead of time that you „wish to renew“ for how long, then once you paid it’s all good. Please note that the Rent shall be paid prior to the due date.